FAQ

Ordering & Payments

1. How can I place an order?

   • Select items, add them to your shopping bag, and proceed to checkout. Follow the simple steps to complete your purchase.

2. Which payment methods do you accept?

   • We accept major credit/debit cards (Visa, MasterCard, American Express), Apple Pay and Google Pay.

3. Can I amend or cancel my order?

   • Unfortunately, once your order has been placed, we're unable to amend or cancel it, as our team processes orders quickly. However, you can return any unwanted items upon receipt. Please note that return postage costs are the responsibility of the customer.

4. Do you offer gift cards?

   • No, currently we do not offer gift cards or vouchers. Keep an eye on our website for any future updates.

Delivery & Shipping

5. What delivery options do you offer?

   • Premium shipping, incl. Tracking via Royalmail.

6. How long will my order take to arrive?

   • Standard delivery typically takes 3–5 working days. However, during busy periods, such as seasonal sales, holidays, or due to unforeseen circumstances, delivery may occasionally take longer. We appreciate your patience and understanding.

7. Can I track my order?

   • Yes, you’ll receive tracking details via email once your order has dispatched.

8. Do you deliver internationally?

   • Currently, we deliver exclusively within the United Kingdom.

Returns & Refunds

9. How do I return an item?

   • To return an item, please follow the steps outlined in our Returns Policy, where you’ll find detailed instructions to ensure your return is processed smoothly.

10. What is your returns policy?

    • You can return unused items within 30 days. For more details you’ll find detailed instructions in our Returns Policy.

11. When will I receive my refund?

    • Refunds are processed within 7–14 working days after receiving your returned items.

12. Can I exchange an item?

    • We don't offer direct exchanges, but you're welcome to return your original purchase at your own cost and place a new order for the preferred item.

Products & Availability

13. How can I check product availability?

    • Availability is shown on product pages. If out-of-stock, sign up for notifications when items return.

14. Are your size guides accurate?

    • Yes, our size guides are regularly updated. We recommend consulting them before ordering.

15. How should I care for my products?

    • Care instructions are provided on product labels and on our website.

16. Can I reserve items in-store?

    • Unfortunately, we do not currently offer an in-store reservation service. All items are subject to availability at the time of purchase.